Who should be reported to first when the key risk indicator (KRI) for IT change management reaches its threshold?

When the key risk indicator (KRI) for IT change management reaches its threshold, the primary focus should be on reporting to the business owner. Business owners have the ultimate responsibility for the success and overall risk acceptance related to their business functions. They are the stakeholders who need to make informed decisions and can provide direction regarding the risks associated with IT changes.

The KRI indicates that something is amiss with the change management process, which could potentially impact business operations, compliance, and service delivery. By reporting to the business owner first, the organization ensures that the right level of oversight and prioritization is applied, enabling strategic decision-making that aligns with business objectives.

Other roles, such as the Chief Information Security Officer (CISO), help manage cybersecurity risks on a broader level but may not be the immediate point of contact for issues related directly to change management thresholds. The help desk and incident response team are more focused on immediate operational and incident resolution, which is secondary to the foundational responsibility of the business owner in this context.